COVID-19 Update:

 

Allen Family Dentistry wants to keep you updated on where things stand with our practice re-opening. We have made many changes to the way the office looks and are working hard to create the safest possible environment for our patients in the context of the COVID-19 pandemic.   

 

  • We have made changes to the physical building. We have updated the air handling capacity and improved the filtration system to help better clean the air. In the clinical rooms, we have installed HEPA air purifying units. These filters are equipped with both HEPA filters and ionizing technology to help filter and clean the air, and will complete 12-14 air changes per hour.  This means that every 5 minutes your treatment room has a “new” volume of air. 

  • We will be implementing new protocols for patients entering and exiting the building. We are encouraging people to check in from their cars via telephone and are working on acquiring signage to help in this process. You may find that you’re coming in and out in ways you’re not accustomed to. These “patient flow” practices have been put in place to minimize your time in common areas and help reduce the possibility of cross contamination.

  • Upon entering the building, we will be checking your temperature, ask that you wear a face mask, use hand sanitizer and complete a COVID-19 screening.  

 

  • Our clinical staff are being outfitted with face shields, surgical caps, and respirator masks for their protection and yours. We are also using a launderable gown service.  Please be aware that we may look a little different under all of our new clinical gear but are trying to still be as friendly and welcoming as always. We don’t particularly like the impersonality of wearing so much protective gear, but we cannot be too careful guarding the health of our patients and ourselves.  

 

Our office is working towards a full re-opening, hopefully towards the first part of June. We are using our current time to train staff on the new protocols and best practices from the CDC and ADA. We had a training session with a Carilion ER Physician on best respirator practices and PPE protocols. We have been having training sessions where we practice the proper use of all the new equipment and movement of the patient throughout the appointment. We are hopeful that we will be seeing you all back here safely. 

 

Finally, our office has been overwhelmed at the number of patients who have written letters, called to check in, and even stopped by to chat in the parking lot to check on our well-being.  It really means a lot that you all are so invested in us and that is why we must take your health and safety so seriously. Thank you for all your understanding during this time.